Rhino Sports & Entertainment Services offers a wide range of event management services for sports and entertainment facilities, including ticket takers, ushers, parking and gate attendants, security staff and general game-day operations. Rhino offers event management services to a wide range of universities, municipalities and other organizations.
Based in Winston-Salem, North Carolina, and an outgrowth of the Winston-Salem Dash Minor League Baseball Team, an organization widely known and respected for providing a superior customer service experience.
Our Approach to Customer Service
- “Customer service” is more than buzz words – it’s who we are
- Polite, courteous and positive at all times
- Greeting with a smile every time
- Qualified employees and high level of retention
- Work as a unified team
- Extreme pride in the job we do
- Focus on the quality of the total fan experience
- Quick response to problems – solution oriented
- L.A.S.T. approach: Listen, Apologize, Solve, Thank
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