Our Mission Statement:
“We will provide an unsurpassed customer experience to everyone, all the time.”
Ranked #1 Ushers – Virginia Tech, 2015-16 College Basketball by EPHUS 21/Venue Check
Ranked #1 Exit Ushers – Wake Forest, for 2013-2014 College Basketball by EPHUS 21/VenueCheck
Ranked #1 Guest Services – Wake Forest, 2013-2014 College Basketball by EPHUS 21/VenueCheck
Ranked #1 Parking Attendants – Wake Forest, 2013-2014 College Basketball by EPHUS 21/VenueCheck
Ranked #1 Ushers – Wake Forest, 2012 College Football by EPHUS 21/VenueCheck
Ranked #1 Ushers – Wake Forest, 2012 College Football as Ranked By EPHUS 21/VenueCheck
Our Approach to Unsurpassed Customer Service:
We love sports and events. It’s a big part of the fabric of our lives. Winning games. Managing stadiums. Having successful events. Sure, those things are important, but the most gratifying part of our work at Rhino Sports & Entertainment Services is serving our fans. Whether it’s the sales team accommodating a special ticket need, a parking attendant greeting a guest with a smile or an usher helping a family to their seats, the culture at Rhino Sports & Entertainment Services is focused on one thing: unsurpassed customer service. Customer Service is more than a buzz word, it’s who we are. At Rhino Sports & Entertainment Services, we’re dedicated to the community and providing excellent face-to-face interactions with the fans we proudly serve.
We are based in Winston-Salem, North Carolina, an outgrowth of the Winston-Salem Dash Minor League Baseball Team, an organization widely known and respected for providing a superior customer service experience. Since it opened in April 2010, BB&T Ballpark, home to the Winston-Salem Dash, has been home to an incredible service staff, all of whom possess qualities of hospitality, friendliness and courteousness. At Rhino Sports & Entertainment Services, we fully intend to share the overwhelmingly positive fan and customer experience that many are accustomed to receiving at Winston-Salem Dash events with other teams and venues.
We have a belief that an organization’s success largely lies in its ability to recruit the highest quality people who are dedicated to enhancing the brand of the clients we represent and training them to be even better. We’ve built an incredible customer service organization by associating ourselves with the best in every way, maintaining strong and clear principles and fostering a culture of constant self-evaluation. An example of our philosophy of associating with the best is our outreach to the Disney Institute, widely regarded as the best customer service organization in America, to provide training for Rhino Sports & Entertainment Services employees.
We have committed to continuous staff improvement through providing reading materials including Creating Magic by Lee Cockerel, Fred Factor by Mark Sanborn and others each year. Not only do our Rhino staff members read these books, we expand upon the ideas of these readings about customer service during training sessions.
At our trainings we have team building activities that help our staff get to know each other, including each other’s strengths, weaknesses, personalities, and unique skills. Team building activities also build our leadership team as they guide us through sessions during Rhino Welcome meetings.
But it’s not all trainings and reading books. We also set aside time for picnics and informal staff gatherings as part of building and sustaining a unified organization. Rhino provides a full-time work environment to part-time staff so they know they are valued and are vital parts of a bigger organization.
See more information about Rhino Sports and Entertainment Services here.